FAQ

Frequently Asked Questions

General Appointment Questions

What is the session fee?

The current fee is $175 per session which is below the Psychologists' Association of Alberta's Recommended Fee Schedule. On May 1, 2022 the session fee will be increased to $200 to align with this recommendation. Fees are also charged for documentation / report writing (ie. return to work reports, documentation for lawyers, insurance reports); these are billed at a prorated rate based on time to complete. 

How long is each appointment?

Sessions are typically scheduled for an hour; the last 5-10 minutes is set aside for scheduling, payment, and documentation. 

Can you direct bill my insurance provider?

If you have extended benefit coverage for psychological services it's best to clarify your coverage with your benefit provider. I accept insurance and can directly bill some insurance providers including: Blue Cross, ASEBP, Canada Life, Campus Trust, GroupSource, Green Shield, FNMI Non-Insured Health Benefits. Please note: There are some benefit companies I cannot bill directly (Sunlife, Manulife, ect. ); for those you would need to pay directly to Mendable Psychology at the end of session and receive reimbursement from your benefits company.

What is the cancellation / no show policy?

Your appointment time is reserved just for you. As such, we require 24 hours notice for any cancellations or changes to your appointment. Clients who provide less than 24 hours notice, or miss their appointment, will be charged a cancellation fee which is the same cost as the full appointment fee.

Therapy Specific Questions

How many sessions will I need?

The short answer is, it depends. Counselling is intended to focus the specific goals that you would like to address, therefore the goals and your progress in therapy determine how long you can expect the treatment to take. Short-term therapy is considered around 6 sessions whereas longer term therapy may be spread out over months or years. Some clients access single session counselling or return for appointments as needed. 

Is therapy effective?

Yes, evidence-based therapy treatments have been shown to be effective in treating a specific condition or concern. 

Is everything I say confidential?

Your privacy and confidentiality are crucial aspects of the counselling relationship. All information shared is confidential aside from a few specific circumstances which are required by law. These specific exceptions to this confidentiality, include: (1) If there is risk of imminent danger to myself or to another person, (2) If there is a reasonable suspicion that a child or elder or any vulnerable person is being abused or neglected or is at risk of such abuse, (3) If the court subpoenas information to be used in court, and (4) If there is a work related injury, including a psychological injury, WCB requires that the workplace injury is reported. 

Virtual Counselling Questions

How do virtual appointments work?

Virtual / online / Telehealth appointments use a healthcare platform to meet for your appointment using videoconferencing software. Mendable uses either the Jane app platform or Zoom for healthcare providers. You will receive a link to your email on file with an appointment invite an hour prior to the start time.

Can I be anywhere in the world for my virtual counselling appointment?

For virtual counselling you are required to be located in Alberta at the time of appointment and for safety reasons, not driving during the session. High speed internet and a private space to talk are necessary for best outcomes. At home, an office space, or in your parked vehicle are all options that have worked well for our clients. 

What happens if there is a technical issue?

If we can't troubleshoot the platform we are using, we can try to switch to the alternate platform (ie. Zoom for HCP or Jane app). If neither of those options are working, we can also complete the appointment by phone. 

How secure are virtual appointments?

We use specific platforms that are intended for healthcare to provide the greatest security possible. It is also important to chose a location for the appointment that is private to ensure confidentiality - this may include using headphones for added privacy. It is also important that you do not record appointments, unless previously and mutually agreed, as this would present a significant risk to your confidentiality. 

Is virtual counselling less effective than in-person?

Not necessarily. Evidence-based therapies delivered through Telehealth have been shown to be as effective as those delivered in person. Virtual appointments are especially beneficial for those who would have difficulty accessing in-person appointments such as being located in rural and remote locations. Virtual appointments can have the disadvantage of less ability to read certain body language cues and may not be the best option for all clients.